FAQ

 

Will I receive a physical product?

No. All products are for download. No physical products will be shipped. The files are in a zip folder. 

Can I exchange a product for something else?

There are no refunds, returns, exchanges or cancellations on printable or digital products. 

How long do I have to wait to download my purchase? 

You may download immediately after your purchase.

Can I print on any kind of paper?

Yes, you can print on paper or cardstock. We recommend cardstock or something similar.   

What do I do if I don't receive my product after my purchase.

It is our goal to make sure that you receive your product immediately after your purchase. If you don't receive your purchase or there is a problem with the download, send an email to info@steelbutterflycompany.com. We will respond to your email. Please allow up to 2 business days for a response. 

How can I use these products?

These products are for personal use only. Do not edit, redistribute or sell files in any way. You may use them as gifts and for any personal use not associated with any type of sale from the product itself. 

What size are the products?

Cards print on 8.5x11. Follow the easy cut lines. Card is 5x7 when cut and folded. Bookmark average size is 2x8. Sticker sizes may vary. Average size starts at 3.4x3.4. Sizes may vary.

Will the colors be exact?

Colors may vary by computer and printers.

How should I print?

No scaling or 100%. Set printer to actual size. 

Is there writing on the inside of the card?

No. The interior is left blank to write your own special message. 

How are purchased items delivered?

All items are in a zip folder. Simply extract items after purchase and download.

 *Art is a combination of hand drawn art, AI, clip art, and purchased art pieces. Art is often combined.