FAQ

 

Will I receive a physical product?

No. All products are for download. No physical products will be shipped. The files are in a zip folder. 

Can I exchange a product for something else?

There are no refunds, returns, exchanges, or cancellations on printable or digital products. 

How long do I have to wait to download my purchase? 

You may download immediately after your purchase.  

What do I do if I don't receive my product after my purchase?

It is our goal to make sure that you receive your product immediately after your purchase. If you don't receive your purchase or there is a problem with the download, send an email to info@steelbutterflycompany.com. We will respond to your email. Please allow up to 2-3 business days for a response. 

How can I use these products?

These products are for personal use only. Do not edit, redistribute, or sell files in any way. You may use them as gifts and for any personal use not associated with any type of sale of the product itself. 

What size are the products?

Most journals are 6x9 or 8.5x11. 

Will the colors be exact?

Colors may vary by computer and printer.

How should I print?

 Set the printer to actual size. 

How are purchased items delivered?

All items are in a zip folder. Simply extract items after purchase and download.

 *Art is a combination of hand-drawn art, AI, clip art, and purchased art pieces. Art is often combined.